Cancelaciones
Si tu pedido aún no ha sido empacado por nuestro equipo de almacén, simplemente lo cancelaremos y te reembolsaremos utilizando el mismo método que utilizaste para pagarlo.
Si tu pedido ya ha sido empacado por nuestro equipo, no podremos cancelarlo. Si esto sucede, simplemente puedes negarte a firmar el paquete cuando llegue y será devuelto a nosotros sin costo alguno para ti.
Returns
Amovibe acepta artículos no deseados para reembolso o intercambio durante un plazo de hasta 30 días. Lo único que pedimos es que estos productos estén sin abrir, sin usar o sin haber sido usados según corresponda. Además, los gastos de envío para devoluciones e intercambios correrán a cargo del consumidor.
Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.
In all cases you will need to tell us the details of your return via email info@news.amovibe.com. You can then post the item back to us and please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
Refunds take 5-7 business days, depending on your bank's transfer process.
Important Shipping Information
Por favor, confirma tu dirección de envío antes de finalizar la compra. Una vez que el producto salga de nuestras instalaciones, no seremos responsables del envío del producto. Ejemplos de situaciones en las que no podemos ayudarte incluyen: si no estás en la dirección cuando llegue el paquete, como enviar a un hotel, si no estás en casa u otro lugar para recibir el paquete, o si no recoges el paquete a tiempo en la instalación de envío.
Failed Delivery
If a delivery attempt is unsuccessful due to reasons beyond our control, such as the buyer being unavailable, incorrect address details, or refusal to accept the package, the buyer is responsible for the return shipping costs and any related losses.
Incomplete Address Information
In the event that the provided address information is incomplete or inaccurate, leading to a failed delivery attempt, the buyer is required to cover the return shipping expenses and any consequential losses.
Pickup Delay
If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is accountable for the return shipping fees and any associated losses incurred during this delay.
Lost package
amovibe is not responsible for lost, misdirected or stolen packages, but if your package has not been delivered we are happy to do what we can to help find it. A lost package is one that does not show confirmed delivery via a tracking number. If your tracking number shows that the package has been delivered, the insurance will not cover the loss. If you have any problems receiving packages locally, you should request a signature-required service at checkout
Please contact our Customer service at email to get the return address.
Email: info@amovibe.eu