Email us at info@amovibe.eu. Our team will reply ASAP.

Self-service:
You will receive an order confirmation email (check your spam folder). To track your order, click the tracking number in the email or visit 17track.net and paste your tracking number.

If you haven't received the order confirmation, provide your order number, recipient name, or email, and we will help you track it.

Discreet shipping: 4.99€ for orders under 68.99€; free for orders over 68.99€. Processing takes 1-2 days, shipping takes 3-10 days. We use UPS, USPS, DHL, and 4PX with local warehouses in the US, Canada, Germany, and France.

To ensure your privacy and security, while your name will appear on the package, product details will not be visible.The package will be discreetly packed in a cardboard box and mailing bag to protect your privacy.

Contact us as early as possible before shipment, with the subject “Cancel Order/Change Address.” Provide order number, name, or email to speed up processing. If you need to change the address, please provide:

■ Recipient Name:
■ Phone Number:
■ Country/Region:
■ State/Province:
■ City:
■ Address Line 1:
■ Street Number:
■ Address Line 2 (if applicable):
■ Postal Code:

Orders cannot be canceled after shipment, and refunds will be processed within 3-5 business days.

■Search for products on our website.
■Click on the product to view details.
■On the product page, choose between "Add to Cart" or "Buy Now."
■Fill in the required information and complete the payment.

We recommend using PayPal for payment or selecting to pay with a credit card (Visa or MasterCard) on the PayPal page.

If you have a discount code, click "Add Code" and enter it. The best discount will be applied automatically. Click "Proceed to Checkout" to complete the purchase.New users will receive a discount code via email as part of the spin-to-win opportunity.

If you receive a defective product, please contact our customer service by email within 90 days for assistance.

We accept returns or exchanges for unopened, unused, or unworn products within 30 days. Due to health and safety reasons, opened products are not eligible for return or exchange. Return shipping is the customer's responsibility.

If tracking shows the package was delivered but you haven’t received it, check around your home or see if someone else signed for it. If it’s still missing, contact your local post office or courier to confirm the package’s location and inform us. We’ll help you resolve the issue.

You can search for products using keywords on our homepage or click through the categories on the website to browse. We also recommend similar products on the product detail page.

For first-time users, we recommend beginner-friendly products like mini vibrators, bullet vibrators, or soft silicone massagers for women, and soft silicone masturbators, vibrating rings, or handheld massagers for men. These products are designed to provide gentle, comfortable stimulation.

First, check the toy's waterproof status:
Waterproof toys can be cleaned with warm water and fragrance-free soap.
Non-waterproof toys should be wiped with a damp cloth.

Be careful with seams, avoid alcohol or corrosive cleaners. Dry with a towel and store in a dry place. Clean before and after each use to ensure hygiene and safety.

All toys come with a user manual. Most toys require you to press and hold the power button for 3-5 seconds to turn them on. Press the power button again to cycle through different modes or intensities.To turn off, press and hold the power button for 3 seconds.